Urgent Update: ZIP CODE VALIDATION Required BEGINNING SEPT. 1, 2026
Starting September 1, 2026 ZIP code validation will be required for all credit card transactions to enhance payment security.
To avoid declined payment, please review any saved payment methods and confirm the billing ZIP code matches the ZIP code associated with your card.
Thank you for helping us maintain a secure payment experience.
Available services
Welcome to our online payments website! The following services are available: Utility Billing
Customer Service Phone Hours 8am to 4:30pm 317-542-0511
ANY PAYMENT MADE AFTER 8 AM TO AVOID DISCONNECTION ON THE DAY OF DISCONNECT, MUST REPORT THE PAYMENT TO 317-542-0511.
IF WATER SERVICE WAS DISRUPTED AND PAYMENT WAS MADE IN FULL, PLEASE CLICK THE LINK BELOW TO COMPLETE THE RESUME WATER SERVICE FORM.
https://www.cityoflawrence.org/resume-water-service